YOU HAVE THE RIGHT TO:

1. Receive courteous service from your advisor and from all Raymond James associates.

2. Expect open communication with information presented in clear and understandable terms.

3. Select and work with an advisor who is a good fit for you. You can research your advisor’s work history and background by visiting investor.gov/CRS or FINRA’s BrokerCheck: brokercheck.finra.org.

4. Work with your advisor to develop a long-term plan to work toward your financial goals.

5. Investment and financial recommendations based upon your individual needs and goals. While the performance of certain investments may not meet your expectations and markets may underperform historical averages, recommendations should be based upon your goals, risk tolerance and other relevant facts known at the time of the recommendation.

6. Know the costs, commissions and fees associated with your choice of account type, products and services.

7. Review information about your investments and activity in your accounts. Your trade confirmations will provide important information about your transactions, including whether they are solicited or unsolicited, commission-based brokerage or fee-based advisory, and the associated costs. Your statements should reflect all positions and activity in your account, with timely and accurate pricing of traded securities.

8. Have transactions executed in a timely fashion and with prompt reporting.

9. Receive fair consideration and a prompt response if any problems arise with your account. This includes a clearly defined process for raising and resolving a complaint. If a problem is not resolved to your satisfaction, you may contact the manager of your local office and/or Raymond James’ international headquarters.

10. Expect confidential treatment of your personal information. Raymond James only provides information to third parties when in concert with a third-party service you are receiving contractually through us, or as required by law or regulation, or as otherwise provided for in our Privacy Policy. We do not sell your personal information.

YOU HAVE THE RESPONSIBILITY TO:

1. Keep your advisor informed of your current investment profile, including your financial situation and needs, investment objectives, liquidity requirements, risk tolerance, and other relevant information. Attending regular meetings with your advisor, at least annually, to review and revise your financial plan and investments as your needs and goals evolve is critical.

2. Understand and acknowledge that all investments have some degree of risk and it is possible to lose money on any investment.

3. Review all statements and trade confirmations in their entirety, ensuring your instructions were carried out as expected and promptly reporting any errors to youradvisor or Raymond James. Ask for clarification of anything you do not understand. For a tour of our confirmations, visit raymondjames.com/confirmation.htm.

4. Read all disclosure documents fully, including, without limitation, prospectuses and offering documents. You should ensure that you understand all risks and costs, and that you ask for any necessary clarification prior to making a purchase. If you do not receive an offering document or prospectus, or other referenced disclosure, you should let your advisor or Raymond James know promptly.

5. Decide whether you want commission-based brokerage services, fee-based advisory services, or both. You should discuss the differences between brokerage and advisory relationships with your advisor, including the fees and costs of each.

6. Make timely payment for the purchase of securities. Generally, you should ensure that cash or available margin buying power is in your accounts by settlement date, which is generally two business days after executing a trade. An advance deposit of funds may be required before trading to ensure timely payment for new clients and in certain other situations.

7. Protect your funds. When dealing with firm representatives, only make payments to Raymond James and accept payments from Raymond James. Immediately report any payments, including cash, from other business names or the individual name of an advisor. You should not make checks payable to an advisor or any other entity. You should also never borrow from, or lend money to, your advisor.

8. Seek the advice of a tax professional, accountant, or attorney, as appropriate. Financial and investment planning inherently involve potential tax and legal implications, with which advisors are generally familiar. However, Raymond James does not offer legal, tax or accounting advice.

9. Protect your non-public, personal information, including statements, login names, and account passwords, to ensure the security of your financial and personal data. Raymond James associates will not ask you for your password, and you should not give this information to anyone.

10. Maintain accurate financial records, including investments made and rationale for purchase, for assets held at Raymond James and any other financial institutions. To ensure accessibility of these records, you may work with your advisor to designate a family member or other person as your trusted contact.